Contact information
We are a small team and we answer our own messages. If something is wrong with an order, a booking or your account, the fastest thing you can do is email us — we do not hide behind a form.
Get in touch
| hello@athlo.sg | |
| Address | ATHLO+ (SportPlus SG Pte. Ltd., UEN 201716926H) 2 Kallang Avenue Singapore 339407 |
| Support hours | Monday to Friday, 9am–6pm (SGT), excluding public holidays |
| Online | athlo.sg · Instagram · TikTok |
Our address is an office, not a walk-in shop. Please email before coming down so we can make sure someone is there to help you.
How quickly we reply
Most messages get an answer within one business day. Messages sent over a weekend or a public holiday are answered on the next business day. If your session starts within the next few hours and something has gone wrong, put URGENT and your booking reference in the subject line — those go to the top of the queue.
What to include
- Order problems — your order number and, if something arrived damaged, a photo.
- Bookings — the booking reference from your confirmation email, and the provider's name.
- Account, Locker or Points — the email address on your account.
- Partnering with us — see Partner with us, or just email us and tell us what you do.
Related policies
Return and refund policy · Shipping policy · Terms of service · Privacy policy