Refund policy

Last updated: 6 October 2026

This policy explains how returns, cancellations and refunds work at ATHLO+ (athlo.sg).

RETAIL 

This section covers any purchases made for products listed on Athlo.sg that need to be delivered to you.  

Changing or cancelling an order before it ships

If you need to change or cancel your order before it is shipped out, please contact hello@athlo.sg within 1 business day. We will try our best to contact the partner to inform them of the change(s) or cancellation and you will be refunded in full. However if the order has been picked and packed, we will have to treat it as a return as mentioned below. 

RETURNS

Do note the following items are not entitled for returns or exchanges: 

  • Nutrition, supplements, gels and drink mixes or any perishables once opened or with a broken seal.

  • Hygiene-sensitive items once opened or worn, including socks, underwear, base layers worn next to the skin, mouthguards and earphones with in-ear tips.

  • Sale Items 

  • Gift cards

  • Items damaged by use, accident or alteration after delivery.

Currently most of the products listed on Athlo.sg are fulfilled by the partner. As such, returns would be according to the partner’s policy. You can find their return policies below.

Garmin

For any return & exchange, customers are to reach out to shopadmin@convergent.com.sg

  • Order & Delivery Issues. Any order or delivery-related issues (including missing, damaged, or incorrect items) must be emailed within 3 days from the delivery date. The customers are to contact shopadmin@convergent.com.sg with the order number and supporting documentation. Any requests raised after this period may not be accepted 

  • Return & Exchanges. Only applicable to defective items (within 7 days from the delivery date) or incorrect items supplied. Convergent reserves the right to cancel or reject any order due to pricing errors, stock unavailability, or suspected fraudulent activity.

  • Policy Updates. Convergent reserves the right to amend this policy at any time without prior notice and the latest version will apply to all orders. 

Therabody 

To initiate a return, please email support@leaderradio.com.sg within 7 days of delivery. Please include your original order number and proof of purchase in your request.

Please note the following conditions for all returns:

  • Authorisation Required: Do not ship your item(s) back until you have received explicit written confirmation and instructions from Leader Radio Technologies customer support team.

  • Warranty: The warranty term is a 1-year local warranty from the purchase date. Customers MUST keep the invoice or a copy to claim warranty services. Please retain your invoice for at least 1 year.

  • Item Condition: Items must be brand new, unused, and in their original packaging with all intact tags, labels, and seals. Exceptions are made for products that are Dead on Arrival (DOA) upon receipt

  • Promotional/Bundled Items: Any promotional items, free gifts, or accessories included with the original purchase must be returned in their original condition

  • Return Shipping Liability: ATHLO+ and Leader Radio Technologies are not liable for any items damaged or lost in transit during return shipping. We strongly recommend using a trackable shipping service.

Nordic Tigon

To initiate a return, please email hello@nordictigon.com with your order number and the reason for your return. 

Please note the following conditions for all returns: 

  • Authorization Required: Do not ship your item(s) back until you have received explicit written confirmation and instructions from the customer support team.

  • Item Condition: Items must be brand new, unused, and in their original packaging with all intact tags, labels, and seals.

  • Return Shipping: Return shipping fees to Nordic Tigon are the responsibility of the customer.

  • Return Shipping Liability: ATHLO+ and Nordic Tigon are not liable for any items damaged or lost in transit during return shipping. We strongly recommend using a trackable shipping service.

ANS

As ANS products are consumable food products, any request for return or exchange due to change of mind, personal taste preference or opened products will be rejected.

However, you can reach out for the following: 

Damaged, Defective or Incorrect Orders. If your order arrives damaged, defective, or you have received the wrong item, please contact us within 7 days of receiving your order. Do include your order number, a description of the issue and attach clear photos of the product, packaging and shipping labels. Once your request has been reviewed, you will be offered a replacement or a refund where applicable. Please note that the damaged or defective products are not to be disposed until review is completed should there be a need for additional information. 

AURA SHADES

Aura Shades does not accept returns or exchanges on items bought from its stockists, and ATHLO+ is one of them. This follows Aura Shades’ own return policy.

  • Damaged, defective or incorrect item. Please inspect your order upon arrival. If you find the item to be damaged, defective, or incorrect, please contact hello@aurashades.co immediately.

AporeNaturals 

For any return & exchange, customers are to reach out to hello@aporenaturals.com

  • Returns: If you are not satisfied with the products, please contact hello@aporenaturals.com within 14 days of receipt. To be eligible for returns, item(s) must be unopened, unused and in the same condition and original packaging as delivered.
  • Damage or defective items: Please reach out to hello@aporenaturals.com with photos of the damaged item and receipt / proof of purchase.
  • Return Shipping: Return shipping fees to AporeNaturals are the responsibility of the customer.
  • Shipping Liability: ATHLO+ and AporeNaturals are not liable for any items damaged or lost in transit during return shipping. We strongly recommend using a trackable shipping service.

SUPERnatural+

For any return, customers are to reach out to hello@supernaturalplus.com with their ATHLO+ order number.

  • Shipping: SUPERnatural+ products are shipped to you directly by SUPERnatural+. Orders are picked, packed and sent within 1–3 working days of your order confirmation email (not counting weekends and public holidays), and delivery takes 2–4 business days. It can take a little longer around launches, promotions and holidays.
  • Returns: You can return a SUPERnatural+ order within 14 days. Email hello@supernaturalplus.com with your ATHLO+ order number. To be eligible, the item must be in the same condition you received it: unworn or unused, with its tags, and in its original packaging. Please include proof of purchase.
  • Return Shipping: Return shipping costs, including any transport fees and customs duties, are paid by you.
  • Refunds: Once SUPERnatural+ have received and approved your return, ATHLO+ processes the refund.

WARRANTY 

This policy applies only to wearables and tech products sold on athlo.sg

Garmin 

Smartwatches are covered under a 2-year manufacturer’s warranty, where applicable. Meanwhile accessories are covered under individual model-specific warranty terms which may vary by product. Warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

A valid proof-of-purchase, so make sure to retain your receipt. Please keep a photo, or the packaging itself, with the orange warranty sticker for products which have it pasted. (Tip: A clear picture/scan is accepted, should a physical copy be unavailable.).

You can send an email to rma@convergent.com.sg and their Support team will do their best to assist you.

Therabody

The warranty term is a 1-year local warranty from the purchase date. Customers MUST keep the invoice or a copy to claim warranty services. Please retain your invoice for at least 1 year.

This warranty covers only the product body and excludes consumable parts (ear plugs, ear hooks, instructions, etc.).

This warranty only applies to products purchased from our authorized resellers in Singapore.

The following conditions are not covered by the warranty:

  1. Wear and tear, broken wires, bent plugs, disassembly, and modifications.
  2. Damage due to external factors such as natural disasters, lightning strikes, or water exposure.
  3. No faults or defects detected, with issues caused by external equipment.
  4. Products purchased from unauthorized resellers, parallel imports, or overseas.

You can register your product at this link here - https://weareready.sg/pages/warranty-registration

REFUND 

Once the partner has approved the return request, we will then process the refund request. Do note that the refund amount will be the purchase price minus any shipping fee and credit card handling charge of 3.5% within 7 days. 

SERVICES

This section covers any service provided that can be booked on Athlo.sg

How booking and payment work

You pay when you book. Some partners confirm your booking instantly; others confirm it after you pay. If a partner declines your booking, or does not confirm it in time, it is cancelled and you are refunded in full, automatically. Once a booking is confirmed, that partner’s own terms below apply.

FORGED by ReFormd

  • All FORGED by ReFormd bookings are strictly non-refundable.

  • FORGED by ReFormd bookings are non-transferable, unless approved by them under exceptional circumstances.

  • You may be reassigned to a different staff during your sessions.

  • Any cancellation or reschedule request for confirmed bookings are to be made up to 12 hours before the start time. Any missed or late-cancelled bookings will be forfeited. Requests will be reviewed on a case-by-case basis.

  • FORGED by ReFormd reserves the right to shorten the session to avoid affecting subsequent appointments or consider the session a no-show if you arrive more than 15 minutes late.

  • FORGED by ReFormd reserves the right to reschedule appointments due to unforeseen operational circumstances. You will be offered the next available appointment at no additional charge.

BikeCraft One

  • Prices quoted on all services provided are before work begins. 

  • If during the servicing, BikeCraft One workshop notices that there is any additional work that needs to be done on the bike, you will be informed first before the work starts. 

  • Any additional work cannot be cancelled and prices quoted for the additional work is to be paid directly to BikeCraft One. 

  • Once the bike is confirmed for scheduled and confirmed for bike pick up, it cannot be cancelled and only be rescheduled. 

  • Any changes to the pick up or drop off date or time are to be communicated to BikeCraft One within 3 days before pick up. Any changes after would be based on a case to case basis.

STR Fitness Club

  • After you buy, STR Fitness Club will contact you within 3 business days to get you started.

  • In-person sessions (physiotherapy and sports massage) are by appointment and subject to availability: weekdays 10am–6pm, weekends 12pm–6pm.

  • Online plans (HYROX Build, HYROX Complete and Run Strong) are not refundable once purchased. The one exception: if STR do not get in touch within 3 business days of your purchase, you are refunded in full.

  • 1-to-1 sessions, online or in person: before your first session, you are refunded in full if STR do not contact you within 3 business days of your purchase, or if, after STR’s first contact, you both find you are not aligned on the aim of the sessions. Please ask within 24 hours of that first contact.

  • Cancelling a scheduled session: 6 hours or more before, no fee; between 6 and 3 hours before, a 50% cancellation fee; less than 3 hours before, the full fee.

  • Once your sessions have started, if your circumstances change, STR can offer a temporary pause, an extension of the package period, a transfer of remaining sessions to a later start date, or a partial refund for unused sessions.

  • STR may need to reschedule a session for unforeseen operational, facility or staffing reasons. They will rebook you at the next mutually available slot.

  • Refund requests go to STR Fitness Club at strengththroughrange@gmail.com and are subject to their approval within 5–10 business days. Once STR approve a refund, ATHLO+ processes it.

Contact

ATHLO+ · 2 Kallang Avenue, Singapore 339407
Email: hello@athlo.sg
Support hours: Monday to Friday, 9am–6pm (SGT).