Terms of service

Last updated: 30 September 2026

These Terms govern your use of athlo.sg and everything on it — the shop, your Locker, the community features, the directories, the games and quizzes, and the booking of sessions with our partner providers (together, the "Services"). ATHLO+ is a brand of SportPlus SG Pte. Ltd. (UEN 201716926H) and is operated from 2 Kallang Avenue, Singapore 339407 ("ATHLO+", "we", "us").

By using the Services you agree to these Terms. If you do not agree, please do not use the Services.

1. Who can use ATHLO+

You must be at least 13 years old to create an account. If you are under 18, you may use the Services only with the consent of a parent or guardian, who accepts these Terms on your behalf and is responsible for your use of them. Some features — including bookings with partner providers, and certain events — require you to be 18 or over, or to have a guardian present. Where a provider sets its own age requirement, that requirement applies.

2. Your account and your Locker

Membership is free. Sign-in is passwordless: we email a one-time code to the address you give us. Keep access to that mailbox secure — anyone who can read it can sign in as you. Tell us immediately at hello@athlo.sg if you believe your account has been used without your permission.

You are responsible for the accuracy of what you put in your profile. We may suspend or close an account that is used to break these Terms, to harass others, or to defraud us or a provider.

3. Points and membership benefits

  • Points are a loyalty benefit. They have no cash value, cannot be sold or transferred, and are not property.
  • Points are earned on verified activity — completed purchases, achievements, challenges and other actions we publish from time to time. Points earned on an order that is later refunded or cancelled are removed.
  • Points on purchases are for members. An order earns Points only if the email address used at checkout already belonged to an ATHLO+ member when the order was placed — someone who joined through a quiz, their Locker or an account. Guest orders do not earn Points, and Points are not added to a guest order afterwards.
  • We may change how Points are earned or what they unlock, with reasonable notice on the site. We will not remove Points you have already earned except where they were awarded in error or obtained by abuse.
  • Points on an inactive account may expire after 24 months of no earning or redemption activity. We will email you before that happens.
  • Deliberately gaming the Points system — fake accounts, self-referrals, falsified activity, manipulating connected fitness data — will cost you the Points and may cost you the account.

4. Booking sessions with partner providers

This is the most important section for anyone booking a massage, a test, a bike service or a coaching session, so it is written plainly.

  • Providers deliver the service; we handle the booking and the payment. Coaches, therapists, workshops, labs and studios listed on ATHLO+ are independent businesses and practitioners. They are responsible for the service they deliver, for their own licensing, insurance, qualifications and premises, and for the professional standards they work to.
  • You are charged when you request a session, and the provider then confirms it. If they decline, or do not respond in time, the booking is cancelled and refunded in full automatically.
  • Provider information on our listings — availability, qualifications, response times — is supplied by the provider. We check what we reasonably can, but we do not independently verify every credential.
  • A provider may ask you to complete their own intake form, health declaration or waiver before your first session. That agreement is between you and them.
  • Cancellation, rescheduling and no-show rules are in the Return and refund policy and form part of these Terms.

5. Health, fitness and your own risk

Sport is physical and carries risk. Please read this section properly.

  • Nothing on ATHLO+ — including coaching content, training plans, test results, recovery guidance, nutrition articles, shoe recommendations and anything Spark tells you — is medical advice. It does not replace consultation with a qualified doctor or allied health professional.
  • Get medical clearance before starting or significantly changing a training programme, and especially if you are pregnant, recovering from injury or illness, or managing a heart, respiratory, metabolic or musculoskeletal condition.
  • You are responsible for telling your provider about any condition, injury, medication or allergy relevant to your session. Sessions such as massage, hypoxic and metabolic testing, and high-intensity assessment carry specific contraindications.
  • You take part in training, testing, events and challenges at your own risk, and you are responsible for exercising within your own limits and stopping when you should.
  • Performance data from connected devices and third-party platforms is indicative, not clinical. Do not make medical decisions on it.

6. Community, profiles and content you post

You keep ownership of what you post — profile text, photos, personal bests, race results, comments. You give us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and display it for the purpose of operating and promoting the Services, and you confirm you have the right to give us that licence.

Do not post anything that is unlawful, hateful, harassing, sexually explicit, deceptive, spam, someone else's personal information, or content you do not have the rights to. Do not scrape the Services, resell our directory data, or use automated tools to interfere with them. We may remove content and suspend accounts for breaches of this section, and we operate a member reporting system so the community can flag problems.

7. Connected services

If you connect a third-party account such as Strava, you authorise us to receive the activity data needed for the features you have turned on — verified personal bests, mileage leaderboards and streaks. You can disconnect at any time from your Locker, which stops any further data being received. Your use of that third-party service is governed by its own terms and privacy policy.

8. Prices, payment and errors

Prices are in Singapore dollars. Any applicable taxes and delivery charges are shown before you pay. We accept major cards, PayNow, Apple Pay, Google Pay and Shop Pay through a secure checkout; we do not store your full card details.

Product descriptions, images and prices are published as accurately as we can manage, but errors happen. Where an item is listed at an obviously incorrect price, we may cancel the order and refund you in full rather than fulfil it, and we will tell you why. Placing an order is an offer to buy; a contract is formed when we confirm dispatch (for gear) or when the provider confirms the booking (for sessions).

9. Availability of the Services

We work hard to keep ATHLO+ up, but we do not guarantee uninterrupted availability. Features may change, and we may add, alter or withdraw parts of the Services. We will give reasonable notice of any change that materially reduces a paid benefit you already hold.

10. Intellectual property

The ATHLO+ name, logo, site design, written content, photography and code are owned by us or our licensors and are protected by intellectual property law. You may not copy, adapt or republish them commercially without our written permission. Brand names and product images belong to their respective owners.

11. Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded under Singapore law — including your statutory rights as a consumer.

Subject to that: we are not liable for indirect or consequential loss, loss of profit, loss of data, or loss of opportunity; we are not liable for the acts or omissions of independent partner providers in delivering their services; and our total liability to you in connection with any order or booking is limited to the amount you paid for it.

12. Indemnity

You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these Terms, your misuse of the Services, or content you post.

13. Privacy

How we handle personal data is set out in our Privacy policy, which forms part of these Terms.

14. Changes to these Terms

We may update these Terms. The "last updated" date at the top will change, and we will flag material changes on the site. Continuing to use the Services after a change means you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction. Before going to court, please talk to us — most problems are solved by email within a day. Consumer disputes may also be brought to the Consumers Association of Singapore (CASE).

16. Contact

ATHLO+ · 2 Kallang Avenue, Singapore 339407
Email: hello@athlo.sg