Shipping policy

Last updated: 30 September 2026

This policy applies to physical products ordered on Athlo.sg. Services (sessions, bike services) are not shipped; they are covered by our Return and refund policy.

LOCAL DELIVERY 

Deliveries are only within Singapore. That covers most locations that accept courier delivery. 

INTERNATIONAL DELIVERY 

At this moment, we are unable to ship any products outside of Singapore. 

Self Collection

At this moment, we are unable to offer any self collection requests for orders placed. 

Processing time 

All orders placed are processed within 1-3 business days (excluding weekends and holidays) after you receive the order confirmation email. Delivery timeframes are shown in the table below. Order processing times may be slightly longer during peak periods.

Delivery Fee and timeline

The order value for free shipping will be calculated after discount. If you need the order to be delivered in a faster timeline, do contact us at hello@athlo.sg. Do note that an expedited delivery will have a surcharge of $20. 

Tracking 

You will receive a shipping confirmation with the tracking number by email. If you do not receive a tracking number, please contact us and we will check on the status of your order. 

Lost, delayed or damaged delivery

If your delivery is delayed or lost after the estimated delivery date, please contact us and we will check on the delivery status with you and the next action. 

If your delivery arrived with noticeable damage, please refer to our Return and refund policy for the next steps.

Contact

ATHLO+ · 2 Kallang Avenue, Singapore 339407
Email: hello@athlo.sg
Support hours: Monday to Friday, 9am–6pm (SGT).